Hi Biju,
not sure why the colleague provided an SAP internal link initially. Anyway, he was referring to the SAP Note below:
http://service.sap.com/sap/support/notes/1995401 (Reporting a VE CAD issue)
This note should be accessible to all customers that are eligible to SAP support and have requested access to SAP's Service Marketplace.
Hope that helps.
Ulf.